Shipping policy

Shipping Policy for D&R Flooring and Renovations

Thank you for choosing D&R Flooring and Renovations for your flooring needs. This Shipping Policy outlines important information regarding the shipping of your purchased products. Please read this policy carefully before placing your order.

1. Shipping Methods:

   • We offer various shipping methods to deliver your products, including but not limited to standard ground shipping, expedited shipping, and freight shipping for larger or heavier items.
   • The available shipping options will be displayed during the checkout process, and you can choose the method that best suits your needs.

2. Shipping Calculation:

   • Shipping costs are calculated based on the size, weight, and destination of the products in your order.
   • During the checkout process, you will be provided with an estimated shipping cost based on the information provided.
   • Please note that the final shipping cost may vary based on the actual weight and dimensions of the packaged products.

3. Shipping Fees:

   • The shipping fees are the responsibility of the customer and will be added to the total order amount during the checkout process.
   • The shipping fees are non-refundable, even in the case of returns or order cancellations, unless otherwise specified in our Refund Policy.

4. Shipping Timeframe:

   • We make every effort to process and ship your order within a reasonable timeframe.
   • The estimated delivery timeframe will depend on the shipping method chosen and the destination of the package.
   • Please note that delivery times are approximate and may be subject to delays beyond our control, such as weather conditions or carrier delays.

5. Shipping Restrictions:

   • We currently offer shipping within Canada.
   • Some products may have specific shipping restrictions due to their size, weight, or nature. Any such restrictions will be mentioned on the product page or during the checkout process.

6. Order Tracking:

   • Once your order has been shipped, we will provide you with a tracking number and instructions on how to track your package.
   • You can use this tracking number to monitor the progress of your shipment and estimate the expected delivery date.

7. Address Accuracy:

   • Please ensure that you provide accurate and complete shipping information, including the recipient's name, address, and contact details.
   • We are not responsible for any delays, losses, or additional costs incurred due to inaccurate or incomplete shipping information provided by the customer.

8. Damaged or Lost Shipments:

   • In the event that your package arrives damaged or is lost during transit, please contact us immediately.
   • We will work with the shipping carrier to resolve the issue and, if necessary, initiate a claim on your behalf.

9. International Shipping:

   • At the moment international shipping is not available
     

10. Changes to the Shipping Policy:

    • We reserve the right to update or modify this Shipping Policy at any time, without prior notice. Any changes will be effective immediately upon posting the revised policy on our website.
    • It is your responsibility to review the latest version of our Shipping Policy before placing an order.

If you have any further questions or require assistance regarding our shipping policy, please contact our customer service team. We are here to help ensure a smooth shipping experience.

Thank you for choosing D&R Flooring and Renovations.